Job Summary
The primary duty of this position is to receive, review and respond appropriately to citizens reporting criminal activity and other incidents utilizing the telephone and / or in-person communication to document the information in an official police report in a clear and concise manner. This activity requires inputting information via computer into the appropriate reporting system template in a timely manner.
Additionally, the Patrol Support Technician (PST) in most cases, acts as the first point of contact with the general public regarding criminal related activities. Therefore, the PST must always demonstrate a professional and positive attitude when dealing with individuals and their concerns and who may at times display a less than desirable attitude towards police. Responding to the general public and their concerns will require a sympathetic and caring response under stressful situations via face-to-face and / or telephone contacts.
The position performs queries on the NCIC/CCIC system and communicates and cooperates efficiently with Police dispatch personnel and Police Records Technicians to ensure timely and accurate information is conveyed in a proper manner.
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The City of Lakewood is currently recruiting variable employees for this position. A variable employee is an at-will employee who works in a seasonal or temporary capacity. Their work schedule is based on business need. This position would be a part-time non benefitted position.
Major Tasks, Duties, and Responsibilities
(This job description does not intend to list every function of the position.)
ESSENTIAL FUNCTIONS
Completes official police reports as required by classifying crimes and documenting information utilizing the NICHE and CAD reporting systems. Police reports are completed for crimes which include but are not limited to following categories: all types of Theft, Burglary, Criminal Mischief, Missing Persons, Runaway Juveniles, Harassment/Domestic Violence, Violation of Restraining Orders, Elder Abuse, Lost Property, Criminal Tampering, Fraud, Graffiti, Littering, Reckless Drivers and Suspicious Incidents. Screens information obtained from callers to determine if a police report will be taken, or if police response is necessary.- Conducts interviews of victims and witnesses who may be upset, irate, or in a state of crisis. Maintains confidentiality with information received in accordance with department guidelines.
- Assists LPD Agents by querying license plates in the CCIC/NCIC system to complete parking tickets.
- Coordinates and assists with Police Records personnel by entering identifying information into the NCIC/CCIC system regarding various crimes and incidents including Missing Persons and Runaway Juveniles.
- Maintains knowledge of state statutes, municipal statutes, and traffic laws, in order to determine the nature of a crime for reporting purposes.
- Is prepared to testify in court utilizing information obtained from victim and suspect interviews conducted during initial police report process.
- Reads and reviews department manuals, NCIC/CCIC newsletters and other informational resources to maintain job knowledge.
- May assist with the training of co-workers.
- Must be able to interact with others in a positive and professional manner.
- Requires regular and prompt attendance.
IMPORTANT FUNCTIONS
- Process reports received via the Lakewood Police Department Reporting System.
- Work well with others to evenly distribute daily tasks and communicate effectively with peers.
- Greets and assists visitors to the Public Safety Center.
- Answers telephone inquiries and directs calls to the appropriate Police Department division or City Department.
- Ability to prioritize duties and complete multiple tasks during heavy workload periods.
- Assists with various duties as assigned by supervisor.
ORGANIZATIONAL RELATIONSHIPS
Supervision Received
Receives general supervision from the Patrol Support Coordinator.
Supervision Given
- None
Essential Qualifications
Education
High school diploma or equivalent
Experience
- Six months clerical experience.
- Law enforcement experience preferred but not required.
- Computer experience (proficient with Microsoft Word, Excel and PowerPoint)
- Ability to keyboard at 30 wpm is a preferred qualification.
License/Certification/Registration
- Ability to obtain NCIC/CCIC certification.
KSA's and Physical/Mental Reqs
Other Knowledge, Skills, and Abilities
Excellent communication and customer service skills; maintains a courteous and respectful demeanor.- Ability to record and organize information in an accurate manner with attention to detail for an official police document.
- Excellent telephone etiquette.
- Must be able to work independently yet demonstrate an ability to work in a team environment when needed in order to complete the task at hand.
- Ability to demonstrate attention to detail.
- Ability to maintain confidentiality.
- Ability to work a flexible schedule; shift work required.
- Ability to exercise common sense and good judgement when making decisions that may have long term consequences (emergency / non-emergency situations).
- Bi-lingual (English/Spanish-speaking) ability is a desired qualification.
- Oral board interview, polygraph, background investigation and hair follicle drug test are required.
EQUIPMENT/SYSTEMS USED
Telephone with or without headset
CAD interface
NICHE
OPEN FOX
Computer printers
Photocopier
Fax
Intercom
Must successfully complete and maintain required state or departmental physical standards and certifications.
Working Conditions and Physical Requirements
LIGHT WORK: Exerting up to 30 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work
Physical Demands
- Bend or position self to move items from higher place to lower place or vice versa
- Sit, stand or be stationary
- Talk, hear, converse, communicate, or exchange information
- Use of hands and/or fingers in a repetitive motion to handle, pinch, grasp, move, feel, and inspect, etc.
- Walk, ascend, descend on both even and uneven terrain
- Vision to include distance, depth perception, peripheral and color
Environmental Conditions may include
- Office settings
Physical Requirements – No Physical Needed
- Lift, carry, push, pull, move, or positions from all levels up to 30 lbs with or without assistance
The City of Lakewood is a drug-free workplace that provides employment opportunities in compliance with all pertinent federal, state, and local laws. All Lakewood employees are expected to work and complete all tasks in a safe manner consistent with training, standard operating procedures, City or Department policies, and common sense. Working in a safe manner includes the use of personal protective equipment (PPE) and complying with all City and/or Department safety rules. Horseplay on-the-job is strictly forbidden. The failure to work in a safe manner, use PPE, follow standard operating procedure, or comply with a safety rule will result adverse employment consequences ranging from verbal discipline to termination from employment, including any applicable reduction in benefits under the Colorado Workers’ Compensation Act. Employees are also expected to encourage safe work practices by all co-employees, and to report any unsafe work practices immediately to a supervisor.
The City of Lakewood celebrates diversity, equity and inclusion in all areas of our workforce. Accordingly, the city is committed to creating, nurturing and sustaining a diverse, equitable and inclusive culture, where differences drive innovative solutions to meet the needs of our community and employees.?
Variable Part-Time employees receive limited benefits, including a pension plan. Medical and dental care are not provided.
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